Terms of service

Welcome to melo.pk. Throughout the website, the terms “we”, “us” and “our” refer to Melo.pk. We provide this website, including all information, products, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website or services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using this website, you confirm that:

  • You are at least the age of majority in your country or region
  • The information you provide is accurate and complete
  • You will use this website only for lawful purposes

You are responsible for maintaining the confidentiality of your account information and password.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

SECTION 2 – PRODUCTS & SERVICES

We try our best to display product images, descriptions, and details as accurately as possible. However:

  • Product colors may vary depending on your screen/device
  • Minor differences in appearance may occur
  • Product availability may change without notice

We reserve the right to:

  • Limit product quantities
  • Discontinue products at any time
  • Refuse service or orders at our discretion

SECTION 3 – ORDERS & ACCEPTANCE

When you place an order on Melo.pk, it is considered a purchase request.

We reserve the right to:

  • Accept or reject any order
  • Cancel suspicious or fraudulent orders
  • Verify Cash on Delivery (COD) orders through phone confirmation before shipping

Orders may be cancelled by customers only before shipment.

If we are unable to process or accept your order, we will attempt to contact you using the provided contact details.

SECTION 4 – PRICING & PAYMENTS

All prices listed on our website are in Pakistani Rupees (PKR).

Prices and promotions may change without notice.

We accept available payment methods shown during checkout, including Cash on Delivery (COD) where applicable.

Customers agree to provide accurate billing, shipping, and payment information for all purchases.

SECTION 5 – SHIPPING & DELIVERY

We currently deliver only within Pakistan.

Delivery Time

Estimated delivery time is:

  • 3 to 5 business days

Delivery delays may occur due to:

  • Courier issues
  • Weather conditions
  • Public holidays
  • Events beyond our control

Free shipping is available on orders above PKR 2999.

Tracking details are provided through email, SMS, or the order tracking page.

SECTION 6 – RETURNS & EXCHANGES

Returns and exchanges are subject to our Refund & Return Policy.

Customers have 7 days after delivery to request a return or exchange.

For damaged or incorrect products:

  • An unboxing video is mandatory
  • Claims without unboxing proof may not be accepted

Orders cannot be cancelled after shipment.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Text and content

is the property of Melo.pk or its licensors and is protected under applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use our content without written permission.

SECTION 8 – THIRD-PARTY TOOLS & LINKS

Our website may contain third-party tools, services, or links.

We are not responsible for:

  • Third-party content
  • External websites
  • Third-party policies or practices

Use of third-party services is at your own risk.

SECTION 9 – SHOPIFY PLATFORM

Our store is powered by Shopify, which provides the eCommerce platform that enables us to sell our products and services.

However, all purchases and transactions are made directly with Melo.pk, not Shopify.

SECTION 10 – PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

By using our website, you agree to the collection and use of information as described in our Privacy Policy.

SECTION 11 – CUSTOMER FEEDBACK & REVIEWS

If you submit reviews, feedback, suggestions, or comments to us:

  • You grant us permission to use, publish, or display them
  • You confirm the content does not violate any third-party rights
  • You agree not to post false, offensive, or unlawful content

We reserve the right to remove inappropriate content.

SECTION 12 – ERRORS & INACCURACIES

Occasionally, there may be typographical errors, inaccuracies, or omissions related to:

  • Product descriptions
  • Pricing
  • Promotions
  • Shipping details
  • Availability

We reserve the right to correct any errors and cancel affected orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use our website:

  • For unlawful activities
  • To spread malware or harmful code
  • To commit fraud or abuse
  • To violate intellectual property rights
  • To interfere with website security or operations

Violation of these Terms may result in account suspension or legal action.

SECTION 14 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available” without warranties of any kind unless otherwise stated.

We do not guarantee:

  • Continuous website availability
  • Error-free operation
  • Complete accuracy of website content

SECTION 15 – LIMITATION OF LIABILITY

Melo.pk shall not be liable for:

  • Indirect or incidental damages
  • Loss of profits or data
  • Delivery delays caused by third parties
  • Misuse of products purchased through the website

Our liability shall be limited to the amount paid for the purchased product where permitted by law.

SECTION 16 – TERMINATION

We reserve the right to terminate or suspend access to our website or services without notice if any user violates these Terms.

SECTION 17 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of Pakistan.

Any disputes shall be subject to the jurisdiction of courts located in Lahore, Pakistan.

SECTION 18 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately after posting on this page.

Continued use of the website after changes means you accept the updated Terms.

SECTION 19 – CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us:

Melo.pk
Email: support.melo@gmail.com
Phone/WhatsApp: 03088363381

Support Hours:
Monday to Saturday — 10:00 AM to 6:00 PM

Location: Central Park Lahore, Lahore, Pakistan