Refund policy

At melo.pk, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • The product must be in its original packaging
  • Proof of purchase or order confirmation is required
  • An unboxing video is mandatory for claims related to damaged, defective, missing, or wrong items

Returns requested without an unboxing video for damaged/wrong item claims may not be approved.

Non-Returnable Items

Certain products cannot be returned or exchanged, including:

  • Used products
  • Items damaged after delivery
  • Sale or clearance items
  • Gift cards (if applicable)

If you have questions about a specific product, feel free to contact us before placing your order.

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Contact us immediately at:

Please share:

  • Your order number
  • Clear product images
  • Complete unboxing video

Once verified, we will arrange a replacement or refund where applicable.

Return Shipping

  • If the product is damaged, defective, or incorrect, return shipping costs will be covered by Melo.pk
  • For all other return reasons, the customer is responsible for return shipping charges

Exchanges

Exchanges are allowed within 7 days of delivery if:

  • The item is damaged or defective
  • The wrong product was delivered
  • The item is unused and in original packaging

Exchange requests are subject to stock availability.

Order Cancellation

Customers may cancel their order before it has been shipped.

To request a cancellation, contact us through:

Once an order has been shipped, it cannot be cancelled.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 10 business days
  • Refunds will be issued through the original payment method or bank transfer, depending on the order type and payment method used

Please note that it may take additional time for banks or payment providers to process the refund.

Return Process

To start a return, contact us at:

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

Contact Information

Customer Support Hours:
Monday to Saturday — 10:00 AM to 6:00 PM

Email: support.melo@gmail.com
Phone/WhatsApp: 03088363381