Placing an order on melo.pk is simple and quick!

1. Browse our website and select the product you want to purchase.
   
2. Click the “Add to Cart” button.
   
3. Once you’re ready, go to your cart and click “Checkout.”
   
4. Enter your shipping details, including your name, phone number, and delivery address.
   
5. Choose your preferred payment method (including Cash on Delivery if available).
   
6. Review your order details carefully and click “Place Order.”
   

After placing your order:

• you will receive an order confirmation
  
• Our team may contact you for COD verification through a phone call
  
• Once confirmed, your order will be processed and shipped
  

You will also receive tracking updates through email or SMS once your order is dispatched.

If you face any issue while placing your order, feel free to contact our customer support team:
📧 support.melo@gmail.com
📱 03088363381

At melo.pk, we offer secure and convenient payment options to make your shopping experience smooth and hassle-free.

We currently accept:

• Cash on Delivery (COD)
  
• Debit Cards
  
• Credit Cards
  
• Bank Transfer
  

For Cash on Delivery orders:

• No extra charges are applied for COD
  
• Orders are verified through a confirmation call before shipment
  
• Orders are shipped only after successful verification
  

All online payments are processed through secure payment gateways to ensure your information remains protected and safe.

If you experience any payment-related issue during checkout, feel free to contact our support team:
📧 support.melo@gmail.com
📱 03088363381

Once your order has been shipped from melo.pk, you will receive tracking details through email and SMS so you can easily monitor your shipment status.

You can track your order by:

• Using the tracking link sent to your email or phone number
  
• Visiting our order tracking page and entering your tracking/order details
  

Tracking information may take some time to update after your order is dispatched.

If you have not received tracking details or need help locating your order, feel free to contact our customer support team and we’ll be happy to assist you.
📧 support.melo@gmail.com
📱 03088363381

Yes! melo.pk offers free shipping on orders above PKR 2999 anywhere in Pakistan.

For orders below PKR 2999, a flat delivery charge of PKR 280 will be applied at checkout.

We always aim to provide affordable and reliable delivery services so our customers can enjoy a smooth shopping experience across Pakistan.

At melo.pk, we aim to deliver your orders as quickly and safely as possible.

Once your order is confirmed and processed, delivery usually takes 3–5 business days across Pakistan.

Please note:

• Delivery times may vary depending on your city or area
  
• Orders placed on weekends or public holidays may take slightly longer
  
• Unexpected courier delays or weather conditions can occasionally affect delivery timelines
  

Once your order is shipped, you will receive tracking updates through email and SMS so you can monitor your shipment easily.

Yes, order cancellation is possible, but it depends on the status of your order. If your order has not been processed, packed, or shipped yet, you may request a cancellation.

To cancel your order, please contact our customer support team as soon as possible through melo.pk and provide your order number and relevant details. Our team will review your request and confirm whether the cancellation can be processed.

Once an order has been processed or dispatched, it cannot be canceled. However, in such cases, you may still be eligible for a return or exchange according to our return and refund policy.

We always try our best to process cancellation requests quickly, so we recommend reaching out immediately after placing your order if you wish to cancel it.

We offer a 7-day return policy to ensure customer satisfaction. You may request a return within 7 days of receiving your order if the product is unused, in its original condition, and with all original packaging intact.

If the product is received in a damaged condition or is the wrong item sent from our side, then melo.pk will bear the return shipping/delivery charges, and we will ensure a smooth replacement or refund process.

However, if the return is requested due to personal preference or any other reason not related to a fault from our side, then the customer will be responsible for the return shipping/delivery charges.

To initiate a return, please contact our support team via melo.pk with your order details. Once your request is reviewed and approved, we will guide you through the return process.

• If the item is damaged or incorrect, we cover the return shipping cost
  
• For other return reasons, the customer is responsible for shipping charges
  

You can contact us anytime during working hours:

📧 Email: support.melo@gmail.com
📱 Phone / WhatsApp: 03088363381

Support Hours:
Monday to Saturday — 10:00 AM to 6:00 PM

Yes. An unboxing video is mandatory for:

• Damaged products
  
• Wrong items
  
• Missing items claims
  

Claims without unboxing proof may not be accepted.