At melo.pk, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

When you visit or use our website, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address

Order Information

• Products purchased
• Order history
• Payment method
• Transaction details

Device & Website Usage Information

• IP address
• Browser type
• Device information
• Website activity and interactions

How We Collect Information

We collect information:

• When you place an order
• When you contact customer support
• When you subscribe to emails or promotions
• Automatically through cookies and website technologies

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide order tracking updates through email and SMS
• Contact you regarding your order
• Verify Cash on Delivery (COD) orders through phone calls
• Respond to customer support requests
• Improve our website and services
• Prevent fraud and unauthorized transactions
• Send promotional offers and updates (you may unsubscribe anytime)

Payment Information

All payments are processed securely through trusted payment providers. We do not directly store your complete debit or credit card details.

Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

• Shopify (our eCommerce platform)
• Courier and delivery partners
• Payment service providers
• Technical and customer support providers
• Legal authorities if required by law

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze website traffic.

You can disable cookies through your browser settings if you prefer.

Data Security

We take reasonable precautions to protect your personal information. However, no online system is completely secure, and we cannot guarantee absolute security of your data.

Data Retention

We keep your information only for as long as necessary to:

• Complete orders
• Provide customer support
• Comply with legal obligations
• Resolve disputes

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Unsubscribe from marketing communications

To make any request, please contact us using the details below.

Third-Party Services

Our store is powered by Shopify, which may process your information according to their own privacy policies.

We may also include links to third-party websites. We are not responsible for the privacy practices of external websites.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Melo.pk
Email: support.melo@gmail.com
Phone/WhatsApp: 03088363381

Support Hours:
Monday to Saturday — 10:00 AM to 6:00 PM

Location: Central Park Lahore, Lahore, Pakistan